GDPR Policy



ELITE CARE is required to keep and process certain information about its staff members and students in accordance with its legal obligations under the General Data Protection Regulation (GDPR).


ELITE CARE  may, from time to time, be required to share personal information about its staff or students with other organisations, mainly the Awarding Organisations, other Independent Training Providers/Colleges (that are included in the supply chain) and other educational bodies.

This policy is in place to ensure all staff and governors are aware of their responsibilities and outlines how ELITE CARE  complies with the following core principles of the GDPR.


Organisational methods for keeping data secure are imperative, and ELITE CARE  believes that it is good practice to keep clear practical policies, backed up by written procedures. This policy complies with the requirements set out in the GDPR, which will come into effect on 25 May 2018.


The government have confirmed that the UK’s decision to leave the EU will not affect the commencement of the GDPR.



This policy has due regard to legislation, including, but not limited to the following:

  • The General Data Protection Regulation (GDPR)

  • The Freedom of Information Act 2000

  • The Education (Pupil Information) (England) Regulations 2005 (as amended in 2016)

  • The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004

  • The School Standards and Framework Act 1998

This policy will also have regard to the following guidance:

  • Information Commissioner’s Office (2017) ‘Overview of the General Data Protection Regulation (GDPR)’

  • Information Commissioner’s Office (2017) ‘Preparing for the General Data Protection Regulation (GDPR) 12 steps to take now’


This policy will be implemented in conjunction with the following other ELITE CARE  policies:

  • E-safety Policy

  • Freedom of Information Policy



For the purpose of this policy, personal data refers to information that relates to an identifiable, living individual, including information such as an online identifier, such as an IP address.

The GDPR applies to both automated personal data and to manual filing systems, where personal data is accessible according to specific criteria, as well as to chronologically ordered data and pseudonymised data, e.g. key-coded.


Sensitive personal data is referred to in the GDPR as ‘special categories of personal data’, which are broadly the same as those in the Data Protection Act (DPA) 1998. These specifically include the processing of genetic data, biometric data and data concerning health matters.



In accordance with the requirements outlined in the GDPR, personal data will be:

  • Processed lawfully, fairly and in a transparent manner in relation to individuals.

  • Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.

  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

  • Accurate and, where necessary, kept up-to-date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.

  • Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods, in so far as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals.

  • Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

The GDPR also requires that “the controller shall be responsible for, and able to demonstrate, compliance with the principles”.




  • ELITE CARE  will implement appropriate technical and organisational measures to demonstrate that data is processed in line with the principles set out in the GDPR.

  • ELITE CARE  will provide comprehensive, clear and transparent privacy policies.

  • Records of activities relating to higher risk processing will be maintained, such as the processing of special categories data or that in relation to criminal convictions and offences.

Internal records of processing activities will include the following:


  • Name and details of the organisation.

  • Purpose(s) of the processing.

  • Description of the categories of individuals and personal data.

  • Retention schedules.

  • Categories of recipients of personal data.

  • Description of technical and organisational security measures.

Details of transfers to third countries, including documentation of the transfer mechanism safeguards in place.

ELITE CARE  will implement measures that meet the principles of data protection by design and data protection by default, such as:

  • Data minimisation.

  • Pseudonymisation.

  • Transparency.

  • Allowing individuals to monitor processing.

  • Continuously creating and improving security features.

  • Data protection impact assessments will be used, where appropriate.



A DPO will be appointed in order to:

  • Inform and advise ELITE CARE  and its employees about their obligations to comply with the GDPR and other data protection laws.

  • Monitor ELITE CARE ’ compliance with the GDPR and other laws, including managing internal data protection activities, advising on data protection impact assessments, conducting internal audits, and providing the required training to staff members.


An existing employee has been appointed as ELITE CARE ’ Designated DPO:


Data Protection Officer:

Trinicia Evans is appointed to the role of DPO provided that their duties are compatible with the duties of the DPO and do not lead to a conflict of interests.


The individual appointed as DPO will have professional experience and knowledge of data protection law, particularly that in relation to ELITE CARE .


The DPO will report to the highest level of management at ELITE CARE , which is the Executive Director, The DPO will operate independently and will not be dismissed or penalised for performing their task. Sufficient resources will be provided to the DPO to enable them to meet their GDPR obligations.



The legal basis for processing data will be identified and documented prior to data being processed. Under the GDPR, data will be lawfully processed under the following conditions:

  • The consent of the data subject has been obtained.


Processing is necessary for:


  • Compliance with a legal obligation.

  • The performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

  • For the performance of a contract with the data subject or to take steps to enter into a contract.

  • Protecting the vital interests of a data subject or another person.

  • For the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

  • Reasons of substantial public interest on the basis of Union or Member State law which is proportionate to the aim pursued and which contains appropriate safeguards.

  • The purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional.

  • Reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of healthcare and of medicinal products or medical devices.

  • Archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes in accordance with Article 89(1).



Consent must be a positive indication. It cannot be inferred from silence, inactivity or pre-ticked boxes.


Consent will only be accepted where it is freely given, specific, informed and an unambiguous

indication of the individual’s wishes.


Where consent is given, a record will be kept documenting how and when consent was given.


ELITE CARE  ensures that consent mechanisms meet the standards of the GDPR. Where the standard of consent cannot be met, an alternative legal basis for processing the data must be found, or the processing must cease.


Consent accepted under the DPA will be reviewed to ensure it meets the standards of the GDPR;

however, acceptable consent obtained under the DPA will not be reobtained.

Consent can be withdrawn by the individual at any time.

The consent of parents will be sought prior to the processing of a child’s data, except where the processing is related to preventative or counselling services offered directly to a child.



The privacy notice supplied to individuals regarding the processing of their personal data will be written in clear, plain language; which is concise, transparent, easily accessible and free of charge.

If services are offered directly to a child, ELITE CARE  will ensure that the privacy notice is written in a clear, plain manner that the child will understand.


In relation to data obtained both directly from the data subject and not obtained directly from the data subject, the following information will be supplied within the privacy notice:


  • The identity and contact details of the controller, and where applicable, the controller’s representative and the DPO.

  • The purpose of, and the legal basis for, processing the data.

  • The legitimate interests of the controller or third party.

  • Any recipient or categories of recipients of the personal data.

  • Details of transfers to third countries and the safeguards in place.

  • The retention period of criteria used to determine the retention period.

  • The existence of the data subject’s rights, including the right to:

  1. Withdraw consent at any time.

  2. Lodge a complaint with a supervisory authority.

  • The existence of automated decision making, including profiling, how decisions are made, the significance of the process and the consequences.



Where data is obtained directly from the data subject, information regarding whether the provision of personal data is part of a statutory or contractual requirement and the details of the categories of personal data, as well as any possible consequences of failing to provide the personal data, will be provided.

Where data is not obtained directly from the data subject, information regarding the source the personal data originates from and whether it came from publicly accessible sources, will be provided.


For data obtained directly from the data subject, this information will be supplied at the time the data is obtained.


In relation to data that is not obtained directly from the data subject, this information will be supplied:

  • Within one month of having obtained the data.

  • If disclosure to another recipient is envisaged, at the latest, before the data are disclosed.

  • If the data are used to communicate with the individual, at the latest, when the first communication takes place.



Individuals have the right to obtain confirmation that their data is being processed. Individuals have the right to submit a Subject Access Request (SAR) to gain access to their personal data to verify the lawfulness of the processing.


ELITE CARE  will verify the identity of the person making the request before any information is supplied. A copy of the information will be supplied to the individual free of charge; however, ELITE CARE  may impose a ‘reasonable fee’ to comply with requests for further copies of the same information.


Where a SAR has been made electronically, the information will be provided in a commonly used electronic format.


Where a request is manifestly unfounded, excessive or repetitive, a reasonable fee will be charged. All fees will be based on the administrative cost of providing the information. All requests will be responded to without delay and at the latest, within one month of receipt.


In the event of numerous or complex requests, the period of compliance will be extended by a further two months. The individual will be informed of this extension and will receive an explanation of why the extension is necessary, within one month of the receipt of the request.


Where a request is manifestly unfounded or excessive, ELITE CARE  holds the right to refuse to respond to the request. The individual will be informed of this decision and the reasoning behind it, as well as their right to complain to the supervisory authority and to a judicial remedy, within one month of the refusal. In the event that a large quantity of information is being processed about an individual ELITE CARE  will ask the individual to specify the information the request is in relation to.



Individuals are entitled to have any inaccurate or incomplete personal data rectified. Where the personal data in question has been disclosed to third parties, ELITE CARE  will inform them of the rectification where possible. Where appropriate, ELITE CARE  will inform the individual about the third parties that the data has been disclosed to.


Requests for rectification will be responded to within one month; this will be extended by two months where the request for rectification is complex.


Where no action is being taken in response to a request for rectification, ELITE CARE  will explain the reason for this to the individual and will inform them of their right to complain to the supervisory authority and to a judicial remedy.



Individuals hold the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.


Individuals have the right to erasure in the following circumstances:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed

  • When the individual withdraws their consent

  • When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing

  • The personal data was unlawfully processed

  • The personal data is required to be erased in order to comply with a legal obligation

  • The personal data is processed in relation to the offer of information society services to a child


ELITE CARE  has the right to refuse a request for erasure where the personal data is being processed for the following reasons:

  • To exercise the right of freedom of expression and information

  • To comply with a legal obligation for the performance of a public interest task or exercise of official authority

  • For public health purposes in the public interest

  • For archiving purposes in the public interest, scientific research, historical research or statistical purposes

  • The exercise or defense of legal claims


As a child may not fully understand the risks involved in the processing of data when consent is obtained, special attention will be given to existing situations where a child has given consent to processing and they later request erasure of the data, regardless of age at the time of the request.

Where personal data has been disclosed to third parties, they will be informed about the erasure of the personal data, unless it is impossible or involves disproportionate effort to do so.


Where personal data has been made public within an online environment, ELITE CARE  will inform other organisations who process the personal data to erase links to and copies of the personal data in question.



Individuals have the right to block or suppress ELITE CARE ’ processing of personal data.


In the event that processing is restricted, ELITE CARE  will store the personal data, but not further process it, guaranteeing that just enough information about the individual has been retained to ensure that the restriction is respected in future.

ELITE CARE  will restrict the processing of personal data in the following circumstances:

  • Where an individual may contest the accuracy of the personal data, processing will be restricted until ELITE CARE  has verified the accuracy of the data

  • Where an individual has objected to the processing and ELITE CARE  is considering whether their legitimate grounds override those of the individual

  • Where processing is unlawful, and the individual opposes erasure and requests restriction instead

  • Where ELITE CARE  no longer needs the personal data but the individual requires the data to establish, exercise or defend a legal claim


If the personal data in question has been disclosed to third parties, ELITE CARE  will inform them about the restriction on the processing of the personal data, unless it is impossible or involves disproportionate effort to do so.

ELITE CARE  will inform individuals when a restriction on processing has been lifted.



Individuals have the right to obtain and reuse their personal data for their own purposes across different services.

Personal data can be easily moved, copied or transferred from one IT environment to another in a safe and secure manner, without hindrance to usability.


The right to data portability only applies in the following cases:

  • To personal data that an individual has provided to a controller

  • Where the processing is based on the individual’s consent or for the performance of a contract

  • When processing is carried out by automated means


Personal data will be provided in a structured, commonly used and machine-readable form. ELITE CARE  will provide the information free of charge. Where feasible, data will be transmitted directly to another organisation at the request of the individual.

ELITE CARE  is not required to adopt or maintain processing systems which are technically compatible with other organisations.


In the event that the personal data concerns more than one individual, ELITE CARE  will consider whether providing the information would prejudice the rights of any other individual.


ELITE CARE  will respond to any requests for portability within one month.


Where the request is complex, or a number of requests have been received, the timeframe can be extended by two months, ensuring that the individual is informed of the extension and the reasoning behind it within one month of the receipt of the request.


Where no action is being taken in response to a request, ELITE CARE  will, without delay and at the latest within one month, explain to the individual the reason for this and will inform them of their right to complain to the supervisory authority and to a judicial remedy.



ELITE CARE  will inform individuals of their right to object at the first point of communication, and this information will be outlined in the privacy notice and explicitly brought to the attention of the data subject, ensuring that it is presented clearly and separately from any other information.


Individuals have the right to object to the following:

  • Processing based on legitimate interests or the performance of a task in the public interest

  • Direct marketing

  • Processing for purposes of scientific or historical research and statistics.

Where personal data is processed for the performance of a legal task or legitimate interests:

  • An individual’s grounds for objecting must relate to his or her particular situation.

  • ELITE CARE  will stop processing the individual’s personal data unless the processing is for the establishment, exercise or defence of legal claims, or, where ELITE CARE  can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual.


Where personal data is processed for direct marketing purposes:

  • ELITE CARE  will stop processing personal data for direct marketing purposes as soon as an objection is received.

  • ELITE CARE  cannot refuse an individual’s objection regarding data that is being processed for direct marketing purposes.

Where personal data is processed for research purposes:

  • The individual must have grounds relating to their particular situation in order to exercise their right to object.

  • Where the processing of personal data is necessary for the performance of a public interest task, ELITE CARE  is not required to comply with an objection to the processing of the data.


Where the processing activity is outlined above, but is carried out online, ELITE CARE  will offer a method for individuals to object online.



ELITE CARE  will act in accordance with the GDPR by adopting a privacy by design approach and implementing technical and organisational measures, which demonstrate how ELITE CARE  has considered and integrated data protection into processing activities.


Data Protection Impact Assessments (DPIAs) will be used to identify the most effective method of complying with the ELITE CARE ’ data protection obligations and meeting individuals’ expectations of privacy.


DPIAs will allow ELITE CARE  to identify and resolve problems at an early stage, thus reducing associated costs and preventing damage from being caused to ELITE CARE ’ reputation, which might otherwise occur.

A DPIA will be used when using new technologies or when the processing is likely to result in a high risk to the rights and freedoms of individuals.


A DPIA will be used for more than one project, where necessary. High-risk processing includes, but is not limited to, the following:

  • Systematic and extensive processing activities, such as profiling

  • Large scale processing of special categories of data or personal data which is in relation to criminal convictions or offences


ELITE CARE  will ensure that all DPIAs include the following information:

  • A description of the processing operations and the purposes.

  • An assessment of the necessity and proportionality of the processing in relation to the purpose.

  • An outline of the risks to individuals.

  • The measures implemented in order to address risk.

Where a DPIA indicates high risk data processing, ELITE CARE  will consult the ICO to seek its opinion as to whether the processing operation complies with the GDPR.



The term ‘personal data breach’ refers to a breach of security which has led to the destruction, loss,

alteration, unauthorised disclosure of, or access to, personal data.

The Principal will ensure that all staff members are made aware of, and understand, what constitutes as a data breach as part of their continuous development training.


Where a breach is likely to result in a risk to the rights and freedoms of individuals, the relevant supervisory authority will be informed.


All notifiable breaches will be reported to the relevant supervisory authority within 72 hours of ELITE CARE  becoming aware of it.


The risk of the breach having a detrimental effect on the individual, and the need to notify the relevant supervisory authority, will be assessed on a case-by-case basis.


In the event that a breach is likely to result in a high risk to the rights and freedoms of an individual, ELITE CARE  will notify those concerned directly.


A ‘high risk’ breach means that the threshold for notifying the individual is higher than that for

notifying the relevant supervisory authority.


In the event that a breach is sufficiently serious, the public will be notified without undue delay.


Effective and robust breach detection, investigation and internal reporting procedures are in place at ELITE CARE , which facilitate decision-making in relation to whether the relevant supervisory authority or the public need to be notified.


Within a breach notification, the following information will be outlined:


  • The nature of the personal data breach, including the categories and approximate number of individuals and records concerned

  • The name and contact details of the DPO

  • An explanation of the likely consequences of the personal data breach

  • A description of the proposed measures to be taken to deal with the personal data breach

  • Where appropriate, a description of the measures taken to mitigate any possible adverse effects


Failure to report a breach when required to do so will result in a fine, as well as a fine for the breach itself.



Confidential paper records will be kept in a locked filing cabinet, drawer or safe, with restricted access.

Confidential paper records will not be left unattended or in clear view anywhere with general access. Digital data is coded, encrypted or password-protected, both on a local hard drive and on a network

drive that is regularly backed up off-site.

Where data is saved on removable storage or a portable device, the device will be kept in a locked filing cabinet, drawer or safe when not in use.


Memory sticks will not be used to hold personal information unless they are password-protected and fully encrypted.


All electronic devices are password-protected to protect the information on the device in case of theft.


Where possible, ELITE CARE  enables electronic devices to allow the remote blocking or deletion of data in case of theft.


Staff and governors will not use their personal laptops or computers for ELITE CARE  purposes.

All necessary members of staff are provided with their own secure login and password, and every computer regularly prompts users to change their password.


Emails containing sensitive or confidential information are password-protected if there are unsecure servers between the sender and the recipient.


Circular emails to parents are sent blind carbon copy (bcc), so email addresses are not disclosed to other recipients.


When sending confidential information by fax, staff will always check that the recipient is correct before sending.


Where personal information that could be considered private or confidential is taken off the premises, either in electronic or paper format, staff will take extra care to follow the same procedures for security, e.g. keeping devices under lock and key. The person taking the information from ELITE CARE ’ premises accepts full responsibility for the security of the data.

Before sharing data, all staff members will ensure:

  • They are allowed to share it.

  • That adequate security is in place to protect it.

  • Who will receive the data has been outlined in a privacy notice.


Under no circumstances are visitors allowed access to confidential or personal information. Visitors to areas of ELITE CARE  containing sensitive information are supervised at all times.


The physical security of ELITE CARE ’ buildings and storage systems, and access to them, is reviewed on a termly basis. If an increased risk in vandalism/burglary/theft is identified, extra measures to secure data storage will be put in place.

Vista Training Solutions takes its duties under the GDPR seriously and any unauthorised disclosure may result in disciplinary action.


The Data Protection Officer is responsible for continuity and recovery measures are in place to ensure the security of protected data.



Vista Training Solutions publishes a publication scheme on its website outlining classes of information that will be made routinely available, including:

  • Policies and procedures

  • Annual reports

  • Financial information

Classes of information specified in the publication scheme are made available quickly and easily on request.


Vista Training Solutions will not publish any personal information, including photos, on its website without the permission of the affected individual.


When uploading information to ELITE CARE ’ website, staff are considerate of any metadata or deletions which could be accessed in documents and images on the site.



ELITE CARE  understands that recording images of identifiable individuals constitutes as processing personal information, so it is done in line with data protection principles.


ELITE CARE  notifies all students, staff and visitors of the purpose for collecting CCTV images via notice boards, letters and email.


Cameras are only placed where they do not intrude on anyone’s privacy and are necessary to fulfil their purpose.

All CCTV footage will be kept for six months for security purposes; the Data Protection Officer is responsible for keeping the records secure and allowing access.


ELITE CARE  will always indicate its intentions for taking photographs of students and will retrieve permission before publishing them.


If ELITE CARE  wishes to use images/video footage of students in a publication, such as the ELITE CARE  website, prospectus, or recordings of students, written permission will be sought for the particular usage from the parent of the student.

Images captured by individuals for recreational/personal purposes, and videos made by parents for family use, are exempt from the GDPR.



Data will not be kept for longer than is necessary. Unrequired data will be deleted as soon as practicable.

Some educational records relating to former students or employees of ELITE CARE  may be kept for an extended period for legal reasons, but also to enable the provision of references or academic transcripts.

Paper documents will be shredded or pulped, and electronic memories scrubbed clean or destroyed, once the data should no longer be retained.



All data provided by the DBS will be handled in line with data protection legislation; this includes electronic communication.


Data provided by the DBS will never be duplicated.

Any third parties who access DBS information will be made aware of the data protection legislation, as well as their responsibilities as a data handler.